/action-items

List Outstanding Action Items

List and summarize outstanding action items from Rootly incidents and postmortems. Tracks follow-up tasks that prevent recurrence, improve detection, or address process gaps identified during incident response.

Prerequisites

• Rootly MCP server connected with valid API credentials
• MCP tools incidents_get and incidents_by_incident_id_action_items_get available

Steps

1. Fetch incidents with action items

   If incident_id is specified, fetch action items for that specific incident using incidents_by_incident_id_action_items_get. Otherwise, fetch recent resolved incidents with incidents_get and iterate through them to collect action items.

2. Filter by status

   Filter action items by the specified status (default: open). Include in_progress items as well to show active follow-through.

3. Filter by assignee

   If assignee is specified, match action items by assignee name or email.

4. Build action items table

   For each action item, display:

   • Action item summary
   • Priority (critical, high, medium, low)
   • Status (open, in_progress, completed)
   • Assignee
   • Due date
   • Source incident (sequential ID and title)

5. Flag overdue items

   Identify action items past their due date and highlight them for immediate attention.

6. Identify gaps

   Flag resolved incidents that have zero action items -- these may need follow-up to ensure lessons are captured.

7. Provide summary metrics

   Report total action items, open count, overdue count, completion rate, and breakdown by priority.

Parameters

Parameter	Type	Required	Default	Description
status	string	No	open	Filter by status (open, in_progress, completed)
incident_id	string	No	all	Filter to a specific incident
assignee	string	No	all	Filter by assignee name or email

Examples

List All Open Action Items

/action-items

List Action Items for a Specific Incident

/action-items --incident_id "inc-456"

List Action Items Assigned to a Person

/action-items --assignee "jane.doe@company.com"

List Completed Action Items

/action-items --status completed

Error Handling

• No Action Items Found: This may indicate incidents are not being followed up with postmortems -- consider reviewing recent resolved incidents
• Incident Not Found: Verify the incident ID; use /incident-triage to list recent incidents
• Authentication Error: Verify ROOTLY_API_TOKEN is set correctly

Related Commands

• /incident-triage - Triage active incidents
• /postmortem-summary - Generate postmortem for a resolved incident
• /service-status - Check service health
• /create-incident - Create a new incident