Plans and executes a multi-channel VoC listening tour with curated participants across personas and channels, producing project plans, trackers, and executive summaries with actions.
From voice-of-customernpx claudepluginhub gtmagents/gtm-agents --plugin voice-of-customervoc-program-director – governs strategy, sampling, and reporting cadence.customer-insights-lab-analyst – ensures tagging rigor and insight synthesis.customer-feedback-taxonomy skill – enforces tagging/metadata standards.closed-loop-playbook skill – routes insights to owners with SLA templates.