business-operations-skills

Top-level Business Operations router. Routes the inquiry to one of six BizOps sub-skills (process, vendor, capacity, comms, knowledge, procurement) and returns a digest. Invokes the business-operations-skills orchestrator (context: fork).

Matt Pocock-style docs-anchored grilling for a BizOps plan or design. Walks the user's plan against the BizOps canon (Lean, Theory of Constraints, Gartner TPRM, DORA) one question at a time, recommends an answer per question, and refuses to invoke any sub-skill until the lane-defining decisions are locked. Use before running /cs:bizops on a fuzzy plan.

Map an internal business process (BPMN-style swim lanes), measure cycle time, and detect bottlenecks where work spends most of its time waiting. Direct invocation of the process-mapper skill.

Score vendors on a multi-dimensional scorecard (reliability / support / security / commercial / strategic-fit), track SLA compliance, classify third-party risk. Direct invocation of the vendor-management skill.

Process-obsessed BizOps lead. Routes internal-operations inquiries (process / vendor / capacity / comms / SOP / procurement) to the right sub-skill via the business-operations-skills orchestrator. Forks context to keep heavy ingestion (vendor catalogs, process transcripts, multi-doc SOPs) out of the parent thread. Signature forcing question — "Where does the work spend most of its time waiting?"

Use when running, diagnosing, or designing internal business operations — process documentation, vendor SLAs, capacity planning, internal comms, SOP/runbook authoring, procurement spend. Triggers on "BizOps review", "where's the bottleneck", "vendor health", "internal SOP", "all-hands deck", "spend categorization", "capacity for Q3", "process mapping". Forks context to route to one of six BizOps sub-skills (process-mapper, vendor-management, capacity-planner, internal-comms, knowledge-ops, procurement-optimizer) and returns a digest. Distinct from business-growth (external sales motion) and c-level-advisor (strategic, not operational).

Use when a BizOps lead, COO, or process-improvement owner needs to document an end-to-end business process (procurement, employee onboarding, incident handoff, customer-onboarding, claims adjudication) in BPMN-style notation, measure cycle times by stage, surface where work spends most of its time waiting vs. being worked, and quantify the gap between processing time and total elapsed time. Pairs Lean / Six Sigma / Theory-of-Constraints canon with deterministic stdlib-only Python tools to produce a process map, a ranked bottleneck list (with severity + root-cause hypothesis), and a cycle-time analysis (P50, P90, value-add ratio, Little's-Law throughput). Distinct from sales-pipeline, system-reliability (SLO), and strategic-OKR work — this is tactical process documentation for internal operations.

Use when reviewing, scoring, or auditing third-party SaaS / vendor relationships — running a vendor scorecard, tracking SLA compliance, classifying third-party risk, preparing a tier-1 vendor review, or auditing the SaaS portfolio. Triggers on "vendor SLA", "vendor scorecard", "third-party risk", "TPRM", "vendor review", "SaaS audit", "supplier performance", "vendor health check", "renewal review". Forks context so large vendor catalogs (50-500 line items) and SLA logs don't pollute the parent thread. Ships 3 stdlib-only Python tools (vendor scorer with industry tuning, SLA compliance tracker with credit-claim flags, vendor risk classifier across 4 risk vectors), 3 reference docs each citing 7+ authoritative sources (Gartner / Shared Assessments / NIST / ISO 27036 / breach post-mortems), and a 5-vendor catalog template. Distinct from c-level-advisor/general-counsel-advisor (contract law, not operational management), business-growth/contract-and-proposal-writer (outbound proposals, not inbound vendor scoring), and sibling procurement-optimizer (spend categorization, not vendor performance).